| Topic | ACS CPD Points | |
|---|---|---|
| Digital Strategy This presentation will discuss how current enterprises will be impacted by the Digital age from a Global perspective. Digital is the fundamental component of Business and IT transformation today. The broader view of digital, represented by traditional web channels, Social, Mobile, Cloud, Big Data, Consumerisation, and the Internet of Things, forms the foundation for this future.Date and Venues:
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2 | Session Closed |
| Big Data Analytics Big Data is a disruptive phenomenon which can help organizations drive innovation by gaining new and faster insight into their customers.This presentation explores how different vertical industries are using big data, the types of data they are leveraging, and the challenges they face.Date and Venues:
|
2 | Session Closed |
| Quality Assurance in the Digital Enterprise Digital systems offer huge potential to drive competitive advantage so why has it continued to disappoint? When the potential to engage customers throughout their buying journey is so great why has the digital transformation failed to deliver?In this discussion we will cover why the Quality Assurance process needs to be engaged early to ensure a greater customer experience.Date and Venues:
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2 | Session Closed |
| Personalising the Omni-Channel experience Customers expect a consistent and contextual service across every channel and interaction and businesses need to adopt new technologies to enable this critical transformation to an omni-channel customer engagement and service.Customers increasingly adopt eCommerce and mobile technology making it more and more important for companies to introduce digital commerce into every aspect of their activities. It’s not about keeping up with your competition, it is about outpacing them!This presentation will cover some of the key aspects of this omni-channel customer engagement journey and how new technologies can be seamlessly integrated.Date and Venues:
|
2 | Session Closed |
| Social Business Strategy The presenter will discuss how the rise in social media has sparked a revolution in the customer experience—putting the ball in customers’ hands for the first time as they direct a new and evolving conversation about your brand.It’s clear that social media is changing consumer behaviour around the globe. What has not been as clear for most organizations is how to adapt to this new medium and take advantage of the opportunities it presents.Date and Venues:
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2 | Session Closed |
| Creating a Powerful Customer Experience Think about all the new technologies in the last 5 years that changed the customer experience (CX). Now imagine the same thing over the next 5 years. Scary isn’t it? Customers armed with more technologies than you can imagine will be demanding more from your organization’s customer experience. So, what can organizations do to create a winning customer experience in the future? This Presentation will cover both the approach and technology required to craft winning customer experience.Date and Venues:
|
2 | Session Closed |
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