TCS Salesforce partnership

Redefine your customer engagement roadmap

Winning in the digital era with intelligent and agile CX solution

TCS’ Salesforce Expertise

With today’s informed and socially aware customers demanding a high level of personalization, exceeding customer expectations now defines the success of your company’s digital transformation. Having customer experience evolving as a leading brand differentiator when it comes to a buying decision, enterprises are looking for solutions that enable them to prepare for the ever-growing customer needs.

TCS and Salesforce are enabling global organizations to enhance their customer experience by harnessing the power of Salesforce solutions and innovations to create positive, impactful brand experiences for audiences using digital technologies, deliver personalized experiences and maximize the value of marketing technologies today and in future.

Customer Success

AI Innovation

KLM Royal Dutch Airlines Transforms Customer Engagement Through AI Innovation

KLM Royal Dutch Airlines created consistent and continued customer experiences across channels by integrating omni-channel presence with AI

Learn More
Fiat Chrysler Automobiles Deepens Customer Loyalty Through Recall Transformation

Fiat Chrysler Automobiles Deepens Customer Loyalty Through Recall Transformation

Fiat Chrysler Automobiles improved customer experience by transforming warranty and recall management.

Learn More
Sales Transformation

Mercer Accelerates Growth Through Sales Transformation

Discover how Mercer is leveraging data-driven insights to transform their sales organization, building deeper understanding of how customers interact with their organization.

Learn More
Customer Experiences

Thomson Reuters Reimagines Customer Experiences

Thomson Reuters builds a next-generation platform for a complex future that integrates diverse enterprise capabilities, powered by intelligence, technology, and human expertise

Learn More
TCS Salesforce partnership
TCS Salesforce partnership
TCS Salesforce partnership
TCS Salesforce partnership

Awards & Recognition

TCS ‘Best in Class’ for Salesforce Implementation and Integration Services in Europe, says PAC

PAC evaluation assigns higher scores to TCS in Salesforce consulting scale, coverage of solutions/use cases, productized services and entrenchment of consulting business in the org

Learn More

Leader Positioning Opportunities

Why Marketing Must Lead The Charge With Customer Experience

Marketers have always played a central role in CX. Now it’s time to engage and lead the rest of the ecosystem in this endeavor.

Learn More

Data-Driven Creativity for CX

Martech Advisor Podcast, featuring Akhilesh Tiwari, on the practicalities of aligning technology, data, and creatives to deliver CX.

Learn More

MarTech Interview with Akhilesh Tiwari, VP and Global Head, Enterprise Application Services, Tata Consultancy Services

MarTech Interview with Akhilesh Tiwari, VP and Global Head, Enterprise Application Services, discussing B2B technology.

Learn More

Balancing the Pros and Cons of Best of Breed Software

As companies embrace a best of breed approach, here are the pros and cons and tips to switch from an enterprise platform.

Learn More

Dreamforce '18 Partner Showcase - TCS

TCS Salesforce practice Global head, Mike O'Bannon talks about the strength of the TCS-Salesforce relationship for its customers at Dreamforce ‘18.

Learn More

Insights

Digital Transformation and the New Breed of Enterprise Systems

As companies are embarking on a digital transformation journey, their goal is to leverage new and emerging technologies for a truly differentiated customer experience.

Learn More

How Insights from Digital Data Can Improve the Customer Experience

Companies can uncover insights into customer behavior and preferences by leveraging analytics. Learn how these insights help them transform operations.

Learn More

Why Design Thinking Is Crucial To Disruptive Innovation In Customer Experiences

Design thinking can help companies break out of a conventional mindset and focus on creating solutions that solve customer problems or ease pain points.

Learn More

Digital transformation means simplifying complexity

Digital economy offers an opportunity for technology leaders to make the shift to strategic business advisers and help their enterprise drive purposeful innovation

Learn More