MFDM

Will Your Digital Transformation Enhance Customer Experience?

Building the Future-ready Enterprise with MFDM™

TCS’ MFDM™ (Machine First Delivery Model) lays out a structured approach to digital transformation. It helps automate all business process activities that can be automated, and turn them into intelligent processes. MFDM™ involves giving the first right of refusal to technology with a view to augment human capability with automation, analytics and AI.

MFDM

Leveraging Ecosystems with MFDM

Be it the steam engine, electric bulb, computer, or robot, machines have been at the core of industrialization evolution from the late 18th century through today’s Industry 4.0. They have been there for us when volume and coverage mattered. However, this digital economy, accelerated by automation, robotics, and artificial intelligence, demands a delivery paradigm vastly different from the conventional one. This new machine first model for delivery will be hinged on human-machine collaboration. Human ingenuity, together with machine precision and power will, be the guiding force for elevated growth and success in this Business 4.0™ era.

MFDM

A Machine-First Approach to Automation-based Digital Transformation

To take a Machine First approach to digital transformation, learn how you should begin identifying the physical and knowledge work that machines should do.

MFDM

The Machine First Advantage

Machine First is giving the first right of refusal to technology focusing on business outcomes. It is about human ingenuity augmented by analytics, automation, and artificial intelligence for enhancing the potential of the enterprise. It is built around a robust networked environment for the machines to sense, understand, decide, and respond. We create a learning platform where the capability is continuously enhanced with superior quality information shared across the enterprise in real time all the time.

Six Ways MFDM Elevates the Customer Experience

Intelligently Automating

Preventing Breakdowns

Fixing Problems

Eliminate and Improve

Supercharging Field

Enabling Do It Yourself

Improved Customer Experience

Human-machine collaboration is expected to drastically improve customer experience and therefore their delight. Customer experience can go up by notches with sophisticated, data- driven, self-service platforms like chatbots. Cognitive call centers that employ virtual agents and virtual assistants enable human customer support agents to be smarter, better, and faster. Add predictive communication capability to this mix and you can rest assured that your online customers will not go elsewhere for want of better options.

Insights & Ideas

Harnessing Abundance and Capitalizing on Connections

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Realizing the Automation Potential: A Machine-First Approach to Achieve Cognitive Operations

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Taking a Machine-First Approach to Cloud Migration

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Why Digital Transformation Depends on a Machine-First Approach to Analytics, and How to Achieve It

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Why Digital Transformation Needs a Reboot in a Business 4.0™ World

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Building the Unbiased and Continually Self-Improving Machine

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Why AI Systems Need More Data to Reduce Bias and Boost Results

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Reshaping a Business Around AI: The Machine First™ Approach to Digital Transformation

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Digital Transformation Means Injecting Intelligence into Digital Processes

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Four Big Impacts of a Machine First™ Approach to Transformation

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