IMPROVED CUSTOMER EXPERIENCE
Human-machine collaboration is expected to drastically improve customer experience and therefore their delight. Customer experience can go up by notches with sophisticated, data- driven, self-service platforms like chatbots. Cognitive call centers that employ virtual agents and virtual assistants enable human customer support agents to be smarter, better, and faster. Add predictive communication capability to this mix and you can rest assured that your online customers will not go elsewhere for want of better options.