Digital Transformation and the New Breed of Enterprise Systems
Around the world, companies are embarking on costly but crucial digital transformations. Their goal is to leverage new and still-emerging technologies to provide a truly differentiated customer experience that will attract new customers, retain old ones and drive revenue. Those that have had enterprise systems for years in order fulfillment and finance (ERP), manufacturing and logistics (supply chain management systems), customer-relationship management (marketing, sales and service), human resource management and other cross-functional processes have a big leg up in digital transformation. They already possess the crucial enterprise applications upon which new digital systems such as wireless sensors embedded in products (IoT), AI and analytics tools, and other technologies must be built.