Intelligent, Interactive Conversations – Anytime, anywhere!

Our Conversational Experience (CE) solutions harness AI-powered technology that is impacting businesses, transforming interactions, engagements, and experiences for both enterpise customers and the larger ecosystem.

We enable multi-modal anytime, anywhere interactions between people and businesses via opti-channel. Opti-channel interactions allow consumers to connect using their preferred channels including messaging platforms, smart speakers/displays, wearables and others in addition to traditional channels of SMS, email, phone calls, on-premise, website, and mobile apps. TCS leverages AI-driven learning engines with human-like capabilities – to listen, speak, understand, see, identify, recognize, show, detect, and empathize – to create engaging conversations. We help Enterprises spearhead the Machine First™ revolution across all existing channels and extend to emerging channels.

We deliver results

We offer a wide range of advisory, technology, design, AI, and reimagination capabilities that ensure enterprises have an exciting journey. Our expertise in major conversational AI platforms, alliances with niche partners, and global presence allow us to deliver unparalleled business results.

  • Conversational
    Customer Experience

    Provides superior customer experience, anytime-anywhere, in the channel of the customer's choice (Opti-channel) using human-like machine-first interactions.

  • Conversational AI in
    Contact Center

    Conversational AI

    Uses empathetic virtual agents, conversational IVR and AI augmenting human agents to deliver exceptional customer service and transforms the contact center balancing the cost, quality and revenue.

  • Conversational Sales
    and Marketing

    Conversational Sales and Marketing

    Leverages virtual agents/assistants to improve the effectiveness of marketing campaigns, sales and enhances the customer experience after-sales and warranty.

  • Conversational HR


    Uses conversational interface and AI to re-invent recruitment, employee onboarding, training, policy communication and collaboration.

  • Conversational IT

    Conversational IT

    Improves employee experience and self-service using expert assist and multi-lingual conversational helpdesk integrated with service management.

  • Conversational Kiosk

    Conversational Kiosk

    Provides smart (or out-of-the-world) phygital, immersive experiences when customers are on premise.

  • Conversational KM

    Conversational KM

    Establishes an AI-based strong knowledge management foundation using the wealth of enterprise information to improve the efficacy of the conversational interface.

  • Enterprise Personal
    Assistant (or Virtual
    Employee Assistant)

    Virtual Employee Assistant

    Improves employee experience by providing convenient voice-first interface in consumer devices, enterprise applications and data for improved productivity, collaboration and job satisfaction.

  • Multi-Modal

    Multi-Modal Engagement

    Meets the ever-growing consumer demands for superior experience of your chatbot/voice bots by using multimedia (images/video) and the power of computer vision and extended reality.

  • Conversational
    AI Advisory

    Conversational AI Advisory

    Helps enterprises choose the right use cases, platforms, persona and provides a strategy and roadmap for moving towards becoming a conversational enterprise.

Our advisory team

  • Anantha P Sekar

    Anantha P Sekar

    Global Head – Conversational Experiences

  • R Sasirekha

    R Sasirekha

    Head - Technology Leadership Guild

  • Arvind Sangvikar

    Arvind Sangvikar

    Global Delivery Head

Continue your journey

  • Automation & AI

    Learn how TCS leverages Machine First Delivery model and AI to elevate customer experience and multi-fold productivity improvements

  • TCS Interactive

    Learn how businesses can utilize the best of digital technologies and human-centered design approach to boost customer engagement and experience