Conversational Experiences

Conversational Experiences

Intelligent, Interactive Conversations - Anytime, Anywhere!

Our Conversational Experience (CE) solutions harness AI-powered technology that is impacting businesses, transforming interactions, engagements, and experiences for both enterpise customers and the larger ecosystem.

We Deliver Results

We offer a wide range of advisory, technology, design, AI, and reimagination capabilities that ensure enterprises have an exciting journey. Our expertise in major conversational AI platforms, alliances with niche partners, and global presence allow us to deliver unparalleled business results.

  • Conversational Customer Experience

    Provides superior customer experience, anytime-anywhere, in the channel of the customer's choice (Opti-channel) using human-like machine-first interactions.

  • Conversational AI in Contact Center

    Uses empathetic virtual agents, conversational IVR and AI augmenting human agents to deliver exceptional customer service and transforms the contact center balancing the cost, quality and revenue.

  • Conversational Sales and Marketing

    Leverages virtual agents/assistants to improve the effectiveness of marketing campaigns, sales and enhances the customer experience after-sales and warranty.

  • Conversational HR

    Uses conversational interface and AI to re-invent recruitment, employee onboarding, training, policy communication and collaboration.

  • Conversational IT

    Improves employee experience and self-service using expert assist and multi-lingual conversational helpdesk integrated with service management.

  • Conversational Kiosk

    Provides smart (or out-of-the-world) phygital, immersive experiences when customers are on premise.

  • Conversational KM

    Establishes an AI-based strong knowledge management foundation using the wealth of enterprise information to improve the efficacy of the conversational interface.

  • Enterprise Personal Assistant (or Virtual Employee Assistant)

    Improves employee experience by providing convenient voice-first interface in consumer devices, enterprise applications and data for improved productivity, collaboration and job satisfaction.

  • Multi-Modal Engagement

    Meets the ever-growing consumer demands for superior experience of your chatbot/voice bots by using multimedia (images/video) and the power of computer vision and extended reality.

  • Conversational AI Advisory

    Helps enterprises choose the right use cases, platforms, persona and provides a strategy and roadmap for moving towards becoming a conversational enterprise.

Virtual Assistant Helps at TCS NYC Marathon

Introducing Pacey Miles: A virtual assistant designed to answer common questions.

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Artificial Intelligence Helps Answer Client Questions Faster

AI helps advisors sort and respond to high volumes of email by automatically defining context and sender sentiment.

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Insights & Ideas

Four Ways to Use Conversational UI for Productive Human Computer Interactions in Insurance

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Why Integrating Performance Management with Your Chatbot Strategy Is Critical

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Chat Platforms: Charting the Future of the Wealth Management Industry

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Wealth Management – Emergence of Chat Platforms

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Conversational Banking with AI: Pivoting Digital Transformation

Explore blurring man-machine interaction boundaries with personalized conversations and how conversational AI is enabling contextual engagement and better customer experiences.

Harnessing Intelligent Automation to Transform Experiences: The M&S Story

Hear how Marks & Spencers created memorable customer experiences across channels with intelligent automation enabling cost savings and automating 85K+ call interactions a week.

Intelligent Virtual Assistants: Paving the Way for CX Transformation

Attend this webinar to understand how AI/IVA, can change your customer service capability from scarcity to abundance not plaqued with human-intensive customer service issues.

Our Advisory Team

Anantha P Sekar

Global Head, Conversational Experiences


R Sasirekha

R Sasirekha

Head, Technology Leadership Guild

Arvind Sangvikar

Arvind Sangvikar

Global Delivery Head