Cognitive Business Operations

Cognitive Business

Reimagine Business Operations, Realize Superior Business Outcomes

In the Business 4.0™ era, business models are rapidly changing and fundamentally redefining how organizations interact with their customers. Most enterprises realize only partial success in digital transformation due to siloed operations. For an enterprise to scale holistically, it must go beyond technology change and transform its operating model. Today, enterprises are pressed to manage these changes in a comprehensive, integrated manner across IT and cognitive business operations.

We Deliver Results

TCS’ Cognitive Business Operations (CBO) caters to various CXO stakeholder’s transformational needs by taking responsibility of the entire slices of enterprise operations, including process delivery, application services, and the underlying IT infrastructure, and delivers superior business outcomes and experience to all stakeholders through holistic Machine-First™ transformation leveraging Cloud, Analytics, IoT, Machine Learning, AI, and RPA throughout the operational stack.

CBO leverages TCS’ proprietary Machine First Delivery Model™ (MFDM™) and Ignio™ enabled by the Sense-Understand- Decide-Respond framework to drive automation and derive insights from business operations. CBO helps enterprises achieve exponential business value, embrace risk, enhance customer experience through hyper-personalization while leveraging the wider partner ecosystem.

  • Business Process Services

    Cognitive Business Operations

    Industry and LOB-specific services designed to drive business value.

  • IT Infrastructure Services

    Cognitive Business Operations

    Easily available, and highly reliable IT infrastructure to meet your dynamic business needs.

Unleashing Business Value in a Business 4.0 World

In an era we call Business 4.0, digital technologies offer enterprises huge opportunities to create superior customer experiences, leverage ecosystems and embrace risk. It’s no surprise then that digital transformation projects have become top-of-mind for executives at large organizations.

Sweeping digital transformation may remain the top priority for most large organizations over the long term. However, surgical operational improvements can deliver significant savings and revenue opportunities in the near term.

Cognitive Business Operations

Woolworths Transforms Legacy Data Storage System

TCS' Active Archive™ helped the company manage its enterprise data effectively, and increase operational efficiency.

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Cognitive Business Operations

Scottish Water Sails Through Brutal Winters

TCS' intelligent emergency response solution saves over £12 million in one season.

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Cognitive Business Operations

QIAGEN Goes Digital

Futuristic e-commerce platform to reimagine customer experience for QIAGEN.

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Cognitive Business Operations
Cognitive Business Operations
Cognitive Business Operations

Insights & Ideas

Digital Transformation Involves Much More than Adopting Digital Technology

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The Orchestration Map to Digital Transformation in Finance

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Digital Age CFOs and Procurement Functions Buy into Cognitive Solutions

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Machine First Approach in Cognitive Operations

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The CIO’s role in building a Cognitive Business

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Reengineer Your Supply Chain for the Digital Economy

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Transforming Social Media Marketing by Analyzing Weather Patterns and Twitter Activity

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The Hidden Treasure in Tail-end Spend

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Accelerating Business Performance in Banking: A Top-Down Performance Strategy

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Immersive Retail Experiences Powered by the Edge

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Where to Turn AI and Automation Loose in Your Company

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When DevOps and ITSM Collide: Mistakes to Avoid

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How Energy Utilities Can Reshape Business Models, Become Responsive Retailers

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How Retail CEOs Can Drive Agile to Grow Their Business

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A Privacy-by-Design Approach Ensures GDPR Compliance for Smart Products and Services

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Transforming T&E Management through Gamification

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Our Advisory Team

Ashok Pai

Vice President & Global Head, Cognitive Business Operations

/ashokpai1969

@ashok_pai

Kumar Srinivasan

Kumar Srinivasan

Global Head, Business Process Services

Krishna Mohan

Krishna Mohan CM

Global Head, IT Infrastructure Services

@krimohan