Digital transformations are performed with a range of justifications.
Some stem from a need to replace IT systems that have reached the end of their useful life; others from a reluctance to spend on a refresh. These companies’ often complex IT infrastructures can’t keep up with the pace of service demands. That leads to lackluster service levels for customers, and for mobile workers seeking help with creaky legacy systems and applications that often are fragile, prone to breakdowns, and neither scalable nor flexible enough to take on new service demands.
In some cases, a company lacks the skills required to tend to its legacy systems, creating the risk that it will have trouble keeping them running. And, as technology vendors move their systems to cloud-enabled platforms, enterprises that have the on-premises versions of those applications eventually will find their vendors’ support withdrawn.