Automation & AI

Humans with, not versus machines

Our experts facilitate enterprise-wide automation and decision making, leveraging a Machine First Delivery Model™ (MFDM) with robotics, machine learning, and artificial intelligence.

Leveraging our Machine First Delivery Model, we work towards amplifying human-machine collaboration to solve complex business problems, faster and better. This Machine First approach enables enterprises globally to deliver multi-fold productivity improvements and elevate customer experience.

Building intelligence for customer delight

Our value-centric approach helps us develop new business models, and a culture of continuous learning equips our consultants with the latest digital skills needed to design agile businesses. Your journey becomes ours and our success becomes mutual.

  • Intelligent Process

    Business value chain automation including business process, cognitive and AI based for quick ROI realization.

  • Application Services

    DevOps tool chain, application lifecycle automation, test automation, intelligent assurance for faster app development and upgrades.

  • Intelligent IT

    Monitoring tools, command center (application and infrastructure), runbook service desk, workplace and EUC automation for effective IT infrastructure optimization.

  • Artificial

    Solutions leveraging Machine Learning (ML), Deep Learning (DL) and Natural Language Processing (NLP) for better channelization of human creativity.

  • Strategic Automation
    & AI Consulting

    Consulting services that span building a strategic automation / AI / DevOps roadmap for the enterprise through project specific advisory on getting the best out of technology, tools and people.

How Intelligent Automation is Rewriting the Rules of Customer Service

Customer support has become a key differentiator in almost every industry. It’s especially important for companies that provide costly, complex, and critical equipment and other products, from industrial manufacturers of power equipment, heavy vehicles, HVAC systems, and medical devices to makers of home computers, appliances, and cars.


Those that seize the opportunity to incorporate intelligent automation into their customer support operations can not only cut their support costs, they can provide proactive and even predictive customer service, boost loyalty and revenues, and gather intelligence to improve future product designs.

Our advisory team

  • PR Krishnan

    PR Krishnan

    Global Head, Automation & AI