The concept of crowdsourcing has been reinvigorated in the digital age. The ability to define a problem and then harvest the responses of a wide base of independent contributors has become immensely easier with the onset of social media, digital communications, and a new generation of consumers and employees who… read more →
Posts by :
With the globalization of businesses has come the widening of supply chains and a significant increase in the number of partners a business works with to manage growing volumes. All of this has changed the complexity of the commercial transactions executed by the business manifold. Accounting, reconciliation, and settlements have… read more →
Anyone growing up in the US in the 1980s will remember MacGyver. Week after week, the fictional secret agent entertained TV audiences as he defied what seemed like certain death using his ingenuity, a Swiss Army knife, roll of duct tape, and other everyday objects. The premiering of a reboot… read more →
Customer preferences are changing, and market disruption is taking place so fast that even the poster boys of disruption are seeing competition coming from unexpected quarters. Uber, disruptor of the personal transport industry, is going head-to-head with an unexpected rival as Google launches its ridesharing app Waze in San Francisco.… read more →
Over nearly two decades, I have spent a great deal of time working with CRM tools and contact center organizations, first as an agent, then across many roles in contact center leadership, and finally as a CRM and business transformation consultant. Many of the conversations I have with clients center… read more →
In my previous blog post, I discussed just part of the story of building and scaling a high-performing innovation engine. Culture persists as the number one driver of success and its starts with aligned and integrated leadership support. As illustration, innovation programs at two different organizations got many of the… read more →
In one of my posts, I talked about how to build an impactful innovation program. To deliver the right business outcomes at the right time, everyone in the organization must understand what it’s seeking to accomplish through innovation. Creating organizational alignment and a nurturing environment is critical for your innovation… read more →
In a brilliant journey through the economic history of the western world, author Robert J. Gordon looks at The Rise and Fall of American Growth. This recent book focuses on a revolutionary century that impacted the American standard of living more than any period before or after. Our standard of living… read more →
In my earlier business evolution post, I shared three predictions I have for business as we move into 2016: digital will move from one-offs to platform, customer experience approaches will broaden, and automation will accelerate. I have three more to add to that list here and believe these six major… read more →
I have the good fortune to be the Host of our TCS Innovation Forum in Chicago on April 16. It’s an exciting event, because we get to showcase the amazing innovations TCS has created over the year in collaboration with our customers and partners—new solutions in robotics, mobility, IoT, genome… read more →
