The importance of impeccable customer service cannot be emphasized enough. While there are many dimensions to customer loyalty and customer experience (CX), one crucial dimension is modern contact centers that support billions of customers. The humble contact centers have, until recently, conjured up images of serpentine loops of employees wired… read more →
- Rohit Kale heads Microsoft Dynamics practice within Enterprise Solutions business unit in TCS. He has over 22 years of industry experience including 21 years in TCS. Rohit has played various consulting and leadership roles such as Solution Architect, Program Manager, CoE Lead, Business Relationship Manager and Global Delivery Head. He has led many end-to-end engagements in the domain of Financial Services, Automotive, Retail and Telecommunications which include key programs for GE Capital, AutoZone, Tata Motors, Verizon, The Home Depot and Motorola. Rohit is an Engineering graduate from VJTI, Mumbai, India.