Today there is a tectonic trend, and for good reason, from expensive to maintain, on-premise server-based CRM systems to more cost-effective and functionally advanced, cloud-based CRM platforms. The decision to modernize or switch CRM systems also involves other factors such as high license renewal costs; highly customized and expensive to upgrade… read more →
- Matt Francis is a Director within the TCS Global Salesforce practice. With an extensive background (18+ years) building Customer Experience and CRM technical and operational solutions across Sales, Service, Marketing and IT functions, Matt helps organizations meet key business objectives leveraging cloud technologies. Matt also has extensive leadership experience and has helped numerous organizations in strategic initiatives all the way through tactical projects and execution.