Over nearly two decades, I have spent a great deal of time working with CRM tools and contact center organizations, first as an agent, then across many roles in contact center leadership, and finally as a CRM and business transformation consultant. Many of the conversations I have with clients center… read more →
- David is the TCS Global Salesforce Practice Service Cloud Leader. He is a highly experienced strategist and transformation professional with 19+ years in CRM strategic planning, contact center and delivery operations, and project and solution management. He is also well versed in analyzing an organization's business needs, while identifying deficiencies and opportunities, and developing innovative and cost-effective solutions for driving improvements while maintaining profitability. He has worked with the Salesforce.com platform for over 10 years and helps organizations across the sales, service, and marketing spectrum, leveraging his deep understanding of the healthcare, life sciences, and financial services industries.