Digital commerce is changing our business landscape and is growing faster and more dynamic each year, driven by increasing customer demand. In a recent report by Forrester, it was stated that US B2B eCommerce will grow from $780 billion in 2015 to $1.13 trillion in 2020. Therefore, it’s hard to… read more →
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The pace and scale of change is hitting unprecedented levels, presenting unique challenges for the future of business. We’re seeing new and emerging paradigms, exciting innovations in energy, challenges due to resource scarcity, big implications for the climate and environment, an increasing blurring of physical and digital boundaries, growing business… read more →
We are witnessing the rise of the digital consumer, and as a result, consumers hold their user experiences (UX) to higher standards. New web technologies, like client-side JavaScript apps, native HTML5 drag-and-drop, and Google’s Material Design, allow developers to create enhanced user experiences. And we will continue to see technologies evolve. A… read more →
In my recent post, I discussed the expanding role of the customer service operation in the modern enterprise. Today’s customer service function is tasked with much more than just customer care, as it takes a more central role in the overall customer experience (CX). Its new focus is on generating revenue… read more →
